Refund Policy

This Refund Policy explains how FluxArt handles refunds, cancellations, failed generations, credit releases, billing errors, and payment disputes. It forms part of the FluxArt Terms of Service.

Because FluxArt provides digital AI generation services and account credits that can be consumed immediately, refunds are limited. Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

FluxArt uses Creem for checkout, subscriptions, invoices, payment status, and refund processing. Creem may collect and process payment details under its own terms and privacy policy.

If a refund is approved, the time for funds to appear on your payment method depends on Creem, your bank, card network, wallet, or other payment provider. Processing times are outside FluxArt's direct control.

You may use the Manage Subscription entry on FluxArt to open the Creem customer portal and manage or cancel a subscription. Canceling a subscription stops future renewals. Unless stated otherwise in FluxArt or required by law, cancellation does not automatically refund the current billing period.

After cancellation, your subscription access continues until the end of the paid period unless stated otherwise. Unused subscription credits remain subject to the expiration date shown in your credits or account page; cancellation does not extend the credit validity period or create a refund right for unused credits.

Credits are digital account units used to run FluxArt generation tasks. Credits have no cash value, are not legal tender, are not transferable, and may not be redeemed for money except where required by law.

Current credit validity rules are: new-user welcome credits are valid for 30 days after issue; monthly subscription credits are valid for 30 days after issue; yearly subscription credits are valid for 365 days after issue; and one-time purchased credit packages are valid for 365 days after purchase.

Manually adjusted, promotional, or support-issued credits may follow the validity period shown when they are issued. If the pricing page, checkout page, credits page, or account page shows a different credit validity period because of a product update, promotion, account-specific offer, or legally required change, the displayed period controls.

Expired credits, promotional credits, free credits, and credits that expire after subscription cancellation are not refundable, extendable, transferable, or redeemable for cash except where required by law or expressly stated by FluxArt.

When you start a generation task, credits may be frozen. If the task succeeds, the frozen credits are consumed. If the task fails before completion because of a FluxArt system error or service-provider error, the frozen credits are released back to your FluxArt account.

If the automatic release does not appear in your balance, contact support with your account email and task ID. After verification, we will correct eligible credit records.

A failed generation credit release is not the same as a cash refund. It returns eligible credits for future use on FluxArt.

AI generation is probabilistic. Outputs may include artifacts, imperfect motion, visual distortions, unexpected style choices, inaccurate details, or results that do not match your expectations.

Credits are generally not refundable once a generation succeeds, including when you dislike the result, made a prompt error, chose the wrong model or settings, uploaded the wrong file, or changed your mind after generation.

Unless required by law, FluxArt generally does not provide refunds for used credits, successful generations, expired credits, promotional credits, free credits, partially used subscription periods, account inactivity, user error, creative dissatisfaction, or failure to cancel before renewal.

We may deny refunds or credit releases where we detect fraud, payment abuse, repeated refund misuse, multiple-account abuse, attempts to bypass credit limits, policy violations, prohibited content, or other harmful use.

If you believe you were charged incorrectly, charged twice for the same purchase, or did not receive credits after a successful payment, contact us promptly at support@fluxart.org with your account email, order information, and a description of the issue. Support requests are typically answered within 24 hours.

We review account activity, payment events, credit records, generation logs, and Creem billing information to verify billing issues. For verified duplicate charges, incorrect amounts, or successful payments where credits were not delivered, FluxArt will correct the account by issuing the missing credits, refunding the duplicate or incorrect charge, or providing another remedy required by applicable law.

Refund timing depends on Creem, your bank, card network, wallet, or other payment provider. Credit corrections usually appear in your FluxArt account before cash refunds appear on a payment method.

Please contact FluxArt support before filing a payment dispute so we can investigate and attempt to resolve the issue. Filing abusive or fraudulent chargebacks may result in account restrictions, loss of credits, or suspension.

If a chargeback or payment reversal occurs, we may revoke credits, disable paid features, restrict downloads, or suspend the related account while the dispute is reviewed.

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new effective date.

FluxArt is owned and operated by Ethan Zhang. For refund, billing, or credit issues, contact support@fluxart.org. Include your account email, payment or invoice details, task ID if relevant, and a short description of what happened. Support requests are typically answered within 24 hours.